Privacy Policy

Third Wind Endurance (“we,” “us,” “our”) is an endurance cycling coaching business operated by Collin Neale. This policy explains how we collect, use, and protect your personal information when you visit thirdwindendurance.com or subscribe to our newsletter, Ride Notes.

Contact: Collin Neale, Third Wind Endurance, 4151 Tuxedo Drive, Thunder Bay, ON P7J-1A9. Email: collin@thirdwindendurance.com

When you subscribe to Ride Notes, we collect:

• •Your email address
• •The date, time, and form you used to subscribe (we keep this as a record of your consent)

If you visit our website, we may also collect basic technical data such as browser type, device, and pages viewed through Google Analytics. If you contact us directly or book a consultation, we collect the information you choose to share with us.

We use your information to:

• •Send you Ride Notes, including training insights, fueling tips, and notices about group rides, clinics, and our coaching services
• •Respond to your questions and requests
• •Keep records showing you agreed to receive our emails
• •Understand how our website and emails are performing so we can improve them

We do not sell, rent, or trade your personal information.

We only send you Ride Notes if you have signed up and agreed to receive it. Our signup form states what you are subscribing to and who we are. You can withdraw your consent at any time (see section 7).

We use trusted service providers to run our business, and they may handle your information on our behalf:

• •Email service provider: Reach, to store subscriber information and send newsletters
• •Website host: Hostinger, to operate our website
• •Analytics provider: Google Analytics, to understand site traffic

These providers may store data on servers outside Canada, including in the United States, where it may be subject to the laws of those jurisdictions. We only share what is needed for them to do their job. We may also disclose information if required by law.

We keep your subscriber information for as long as you remain subscribed. If you unsubscribe, we remove you from our mailing list but may keep a record of your email address and your consent and unsubscribe history for three years to demonstrate compliance with Canadian law.

Every email we send includes an unsubscribe link. Click it and you will be removed from the list, with no fee and no login required. We process unsubscribe requests promptly and within 10 business days at the latest. You can also email us at collin@thirdwindendurance.com.

You also have the right to:

• •Ask to see the personal information we hold about you
• •Ask us to correct or delete it
• •Withdraw your consent to our use of it

Send any request to the email above. We will respond within 30 days.

We take reasonable steps to protect your information, including using reputable service providers with security safeguards and limiting access to the information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Our website uses analytics that may set cookies to understand site traffic. You can control cookies through your browser settings.

Our website and newsletter are not directed to children under 13, and we do not knowingly collect their personal information.

We may update this policy from time to time. The “last updated” date at the top shows the latest version. If we make significant changes, we will let you know by email or on our website.

Contact us first at collin@thirdwindendurance.com. If we cannot resolve your concern, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.